Summary:

India's Global Capability Centres (GCCs) are expected to become a $100 billion industry by 2030, employing over 2.5 million experts. Currently, 1,700 GCCs generate $64.6 billion annually and employ 1.9 million people. The sector has grown, with more than half now serving as transformation hubs. By 2026, more than 70% of GCCs are predicted to adopt AI technologies, such as machine learning, AI-driven customer support, and R&D breakthroughs.

India's cost competitiveness, with operational expenses up to 40% lower than Eastern Europe, enables cost-effective solutions without sacrificing quality. Bengaluru leads as the top GCC hub, accounting for 36% of the workforce, followed by BFSI (21%) and manufacturing (10%). Hyderabad contributes 14%, with a focus on cloud, artificial intelligence, and cybersecurity. Mumbai, Pune, and Delhi-NCR collectively account for 53%, with strengths in high technology, automotive, and oil and gas. India's GCC industry is poised for significant growth, driven by advanced technology and strategic roles.

Source: IBEF

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