Summary:

Rakuten plans to invest at least Rs. 845 crore (US$ 100 million) in India this year to strengthen its global presence. Sunil Gopinath, CEO of Rakuten India, stated that the company aims to expand its technology, infrastructure, and recruitment, although the specific investment amount has not been disclosed. Rakuten, which operates in fintech, e-commerce, and telecom, leverages AI to enhance business tools, customer experience, and efficiency. The company employs 4,000 people, with 90% working in technology.

Rakuten's India Global Capability Centre (GCC) is responsible for developing technologies such as Rakuten Pay and the SixthSense platform, which monitors system health and forecasts issues. SixthSense, similar to Sherlock Holmes' investigative methods, serves clients including banks, healthcare providers, airlines, and the Indian government. In FY24, Rakuten generated Rs. 622 crore (US$ 73.62 million) from AI initiatives and aims to quadruple this figure in FY25, with 50% of global operations managed in India.

Source: IBEF

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