Summary:

According to a Bain & Company analysis, generative AI (GenAI) is increasingly being used in India to comprehend medical issues, get ready for consultations, and traverse healthcare systems, making it one of the Asia-Pacific region's most AI-ready healthcare markets. Approximately 78% of Indian consumers rely on GenAI for healthcare navigation, 73% for scheduling medical appointments, and 78% for understanding diagnosis and treatment options. According to the report, 88% of customers want healthcare to be more convenient, and nearly 80% want doctors to be reachable via phone or text. A single point of contact for care coordination is preferred by about 93% of respondents. High expenditures (43%), lengthy wait times (42%), and appointment delays (30%) are major issues that indicate a significant desire for improved, AI-enabled healthcare systems.

Source: IBEF

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