Summary:

Ms. Caoimhe Carlos, Udemy's VP of Global Customer Success, emphasized India's expertise in AI upskilling. She predicted that 2025 will be a watershed moment for Udemy, with plans to hire a head of customer success, expand its R&D center, and launch new AI services. Carlos observed a shift from technical GenAI training to practical applications, highlighting the increased demand for soft skills, particularly among Generation Z.

India is a unique Udemy market, with 16 million users and high learning adoption. As of September 30, 2024, it ranked first in usage and second in size worldwide. The platform connects learners to 75,000 instructors and has approximately 1 billion course enrollments. Udemy's R&D center in Chennai will drive platform innovation, including AI capabilities such as a learning assistant and skills mapping, with an emphasis on assessments.

Source: IBEF

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